No Conversation Left Behind: ACA's Advanced Communication Channel Capture for Total Oversight

As regulators heighten their scrutiny of electronic communications, ensuring comprehensive capture and archiving has never been more critical. Firms face increasing challenges to maintain compliance across a growing range of digital communication platforms, from traditional email and phone calls to newer platforms such as social media, text message, and collaboration tools. ACA’s eComms Archive and Surveillance Solution, integrated within the ComplianceAlpha^® RegTech platform, addresses these challenges by enabling firms to capture communications across multiple channels that might otherwise slip through the cracks.

Evolving communication channels

Digital communications are evolving rapidly, and firms must remain vigilant about capturing all business-related conversations, especially in light of recent regulatory fines. The use of off-channel communications — such as text messages, chat applications like WhatsApp, and personal email — continues to pose a significant risk, as demonstrated by ongoing books and records regulatory enforcement actions.

To address these risks, we continue to strengthen our communication capture capabilities to include a broad range of platforms, ensuring compliance across the full spectrum of communication platforms, whether they occur on corporate or personal devices. Our comprehensive eComms Archive and Surveillance Solution uses 85+ connectors, leveraging native integrations and proprietary partnerships to capture business communications across:

• Social media: LinkedIn, X (formerly Twitter), Meta platforms (Facebook, Instagram, etc.), YouTube, Vimeo, TikTok, Reddit, Discord, Vidyard, and more
• Mobile: iMessage, SMS, WhatsApp, Zoom SMS, Telegram, WeChat, Signal, Line, and more
• Email: Microsoft Office 365, Microsoft Exchange, Gmail, and more
• Financial platforms: Bloomberg Mail/Chat, FX Connect, Cloud 9, IceChat, Symphony, LSEG, and more
• Collaboration: Microsoft Teams, Slack, Zoom, RingCentral, MyRepChat, and more
• Voice: Microsoft Teams Voice, Webex Voice, Vodafone, 8x8, and more

With this extensive range of connectors, we help firms confidently manage communication compliance, ensuring no conversation goes unmonitored. The ability to capture off-channel communications has become essential, and through partnerships with Nuclei AI and SnippetSentry, we equip clients to meet any regulatory challenge. Contact us for the full list of supported channels.

Meeting mobile capture needs

As mobile communication continues to dominate business interactions, our mobile capture solutions provide the flexibility and reliability firms need to remain compliant. We offer two distinct approaches — governed and native mobile capture — to ensure seamless, secure capture of iMessage, SMS, and WhatsApp conversations while meeting regulatory requirements.

• Governed mobile capture is ideal for firms with BYOD (Bring Your Own Device) policies, where employees need to keep personal and business communications separate. This option ensures all business-related messages are captured and compliant while maintaining employee privacy.
• Native mobile capture, on the other hand, integrates directly with mobile devices, capturing all business communications automatically, whether on personal or corporate phones, without requiring an additional app or manual intervention. This makes compliance effortless across the organization.

Key benefits of our mobile capture solution

Whether your firm supports BYOD or provides corporate devices, our mobile capture options offer tailored solutions to meet compliance needs. The key benefits include:

Governed mobile capture

• Dual-number system for easy separation of personal and business messages.
• Captures all business communications via a dedicated app, ensuring compliance without infringing on employee privacy.

Native mobile capture

• Automatic, app-free capture of all business communications, regardless of device ownership.
• Universal compatibility with all mobile devices, simplifying compliance management.

How we help

ACA’s eComms Archive and Surveillance Solution provides seamless, end-to-end capabilities for capturing, archiving, and surveilling communications across a wide range of platforms. Key features include:

• Capture: Ingests communications from a variety of connectors, such as Microsoft, Gmail, Bloomberg Chats, iMessage, WhatsApp, LinkedIn, and more.
• Archive: Delivers rapid search and export functions, accelerating responses to regulatory inquiries.
• Surveillance: Utilizes AI-driven tools to monitor high-risk activities with precision, offering robust data curation and risk detection features.

By integrating advanced technology with our deep regulatory expertise, our solution enables firms to meet the increasingly complex demands of digital communications governance. With enhanced archive features designed for efficient research and extraction, and AI-powered surveillance tools for precise content curation, we help firms enhance compliance effectiveness and efficiency.

Contact us today to learn how we can transform your communications compliance program and help you launch, grow, and protect your firm.

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